Refund policy

Refund policy

Returns & Exchanges

Our Promise: We want you to love the items you've purchased! We offer a 15-day return policy from the date you receive your item.

Return Requirements: To be eligible for a return, items must be:

  • In the same condition you received them
  • In original packaging with any tags attached
  • For tile sets: Shrink wrap must be unopened and intact
  • Accompanied by receipt, proof of purchase, or return slip

Return Process

  1. Contact us at letsplay@mahjongsisterhood.com to request a return
  2. We'll send you a return shipping label and instructions
  3. Send items to: 5322 Miller Ave, Dallas, TX 75206

Important: Items sent without prior authorization will not be accepted

Return Fees: There will be a return shipping/restocking fee with a maximum of $15 (lower for some items).

Exchanges: We're happy to process exchanges for items that meet our return requirements. Your new item ships after we receive the original item. For fastest service, we recommend returning your item for a refund and placing a new order.

What We Cannot Accept

  • Sale items or gift cards
  • Items with opened shrink wrap (for tile sets)
  • Items without original packaging or tags
  • Items returned after 15 days
  • Pre-order deposits (once final payment is made, standard return policy applies)

Damaged or Incorrect Items: We photograph every order prior to shipment to ensure complete and quality fulfillment. Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, contact us right away at letsplay@mahjongsisterhood.com so we can make it right.

Refund Timeline: Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are automatically processed to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at letsplay@mahjongsisterhood.com.

Questions? We're here to help! Contact us at letsplay@mahjongsisterhood.com 

Making Connections One Tile at a Time.